FAQ
Documents based on past customer inquiries and covers topics such as Kuroco's configuration, coding and, technical guidance on how to resolve issues that arise during implementation or operation.
System
- Q
Does Kuroco have server redundancy?
- Q
Are there any restrictions on using KurocoFront?
- Q
Can the URL of the site I am currently using be used in Kuroco?
- Q
Can XML sitemaps be created with Kuroco?
- Q
Can I deploy to KurocoFront without using GitHub?
- Q
Can a site be displayed without "www" on its own domain?
- Q
Can I use the admin panel with Internet Explorer 11?
- Q
Can I use third-party GitHub applications?
- Q
Can I use WAFs with Kuroco?
- Q
Can Superusers Also Log Into Sub-sites?
- Q
Do I need a separate server from Kuroco's infrastructure if I want to generate static files?
- Q
Does KurocoFiles support Nuxt Image?
- Q
Does Kuroco use the Japanese or Western calendar system for dates?
- Q
How do I change my domain name?
- Q
How do I change the display language of the admin panel?
- Q
Where is the best place to store static files (images, JS, CSS, etc.) used on the site?
- Q
Is there a limit to the number of e-mails I can send?
- Q
Permission Required for Accessing the Internal Network Domain. Which Domains are Utilized?
- Q
Information on Storage Location, Retention Period, and Content of SendGrid Logs
- Q
Which Characters Can be Used in 'Member Management' Email Addresses?
- Q
What environments do you recommend for the admin panel?
- Q
What file formats does the file manager support?
- Q
What is kuroco_front.json?
- Q
What is the maximum file size that can be uploaded when posting content?
- Q
What is your update schedule like?
- Q
What types of domains does Kuroco use?
- Q
What URLs cannot be used?
- Q
When are cached KurocoFiles cleared?
Security
- Q
Can I access the operational logs of the admin panel?
- Q
Can I change the password character limits?
- Q
Can I change the session timeout duration?
- Q
Can I disable password reuse?
- Q
Can I set a login expiration date?
- Q
Can I set an expiration date for login passwords?
- Q
Can I use single sign-on using OAuth?
- Q
Can I use single sign-on using SAML?
- Q
Can you audit my security checklist? (for clients based in Japan)
- Q
Can you send me the findings from your vulnerability assessment?
- Q
Do you have any security measures documentation?
- Q
My site was diagnosed with a security vulnerability. What should I do?
- Q
What characters are allowed in member management passwords?
- Q
What is the validity period for auto-logins?
- Q
What options are available for verifying member passwords?
- Q
What vulnerability diagnostic and assessment services do you provide?
TLS certificate
- Q
Can I import TLS certificates into front-end servers provided by Diverta?
- Q
Can you provide TLS certificates for front-end servers that I have set up on my own?
- Q
Do I need to obtain an SSL certificate on my own?
- Q
How do I obtain TLS certificates for front-end servers provided by Diverta?
- Q
How do I verify my SSL certificate installation?
- Q
Which authority issues the TLS certificates?
- Q
Who updates and manages the TLS certificates?
Kuroco Usage
- Q
About profile API
- Q
How can I add all the information of the content selected in the relational data selection to the response?
- Q
Can I access KurocoFront through a proxy server?
- Q
Can I add the _lang parameter in the preview function for secondary languages?
- Q
Can I add or update approval workflow of content(s) via API?
- Q
Can I adjust the appearance of the admin panel?
- Q
Can I attach files from other content structure via File Manager?
- Q
Can I Cancel the Trigger After Content Update When Uploading via CSV?
- Q
Can I change the expiration period of preview tokens?
- Q
Can I change the sender's e-mail address from `noreply@kuroco-mail.app` to my own address?
- Q
Can I change the time selection interval for the content publication date and time settings?
- Q
Is it possible to implement a site-wide search function?
- Q
Can I create content in the secondary language only?
- Q
Can I customize my thank-you e-mails?
- Q
How can I use custom templates?
- Q
Can I customize the items displayed in the content list?
- Q
Can I freely modify the order of the content list?
- Q
Can I include weekday information in a date?
- Q
Can I modify the display of the content editor screen?
- Q
I put content under the wrong content structure. Can I move it to another content group?
- Q
Can I obtain the date and time stamp at different points in Smarty?
- Q
Can I output a preview page with Kurocofront?
- Q
Can I send HTML or plain text e-mails depending on the recipient's environment?
- Q
Can I set a custom time period for the date selection in my form response messages?
- Q
Can I set different topic group displays for the user groups?
- Q
Can I set initial values or placeholders for form items?
- Q
Can I set my content publishing status to "Unpublish" by default?
- Q
Can I set the same Slug for multiple contents?
- Q
Can I specify related data by slug when adding/updating content via API?
- Q
Can I update image and file fields with the bulk_upsert API for content?
- Q
Can I upload topics using CSV files?
- Q
Can I use basic authentication?
- Q
Can I use basic authentication only on the staging site?
- Q
Can I use conversion tracking tags?
- Q
Can I use KurocoFile images in additional fields?
- Q
Can I use multiple custom domain emails?
- Q
Can I use my custom domain for the sender address?
- Q
Can pages without internal links be generated with Nuxt.js SSG?
- Q
Is there any way to reduce API requests when generating pages in Nuxt.js SSG?
- Q
Filtering API responses by content category
- Q
Filtering API responses by tag category
- Q
Can the visibility of other fields be changed based on the values entered in a form?
- Q
Can I modify the contents of the notification e-mails sent to admins?
- Q
Can I change the recipient email address based on the options selected in the form items?
- Q
How to use GitHub Actions to deploy at any time other than content updates?
- Q
How to Retrieve RSS Feeds with Kuroco?
- Q
Can the API respond in formats other than JSON?
- Q
Can I notify the password by email when registering a member from the admin panel?
- Q
How do I display inquiry numbers (submission no.) in e-mail notifications?
- Q
How do I edit the widget at the top of the administration screen?
- Q
How do I get responses from multiple APIs on one page?
- Q
How do I get siblings topics?
- Q
How do I link content information in a thank-you email?
- Q
How do I include content from the original form submission in the thank-you e-mail?
- Q
How do I include user details in the thank-you e-mail?
- Q
I am using an SSG. How do I reflect contents on the front-end immediately after updating them?
- Q
How do I restrict the viewing, downloading, and other permissions of PDF files?
- Q
How to set up Google Analytics 4 (GA4) with Nuxt.js?
- Q
How do I upload files from the front end and associate them with content?
- Q
How do I auto-convert iframes with Kuroco?
- Q
How do I generate reports using custom dimensions in Google Analytics?
- Q
How can I get the number of associated contents for each option?
- Q
Can I limit form responses to one per user?
- Q
Can I call Kuroco's API using custom function?
- Q
What is the order in which API request restrictions are applied?
- Q
Can I Apply CSS to Multiple Pages in the Management Screen Plugin?
- Q
Is it possible to create an API to search the contents of PDF files uploaded to Kuroco?
- Q
Can I retrieve unlisted content posts using API?
- Q
Can we redirect to an arbitrary page when accessing a file without viewing permission?
- Q
How do I prevent my webpage from appearing in Google and other search engines?
- Q
Can default values be set for the insert API?
- Q
Where can I find the manual for Smarty?
Trouble
- Q
After linking with SendGrid, URL in e-mail is replaced
- Q
Can I prevent sources entered into the WYSIWYG editor from being automatically converted?
- Q
Can custom function output logs for debugging purposes?
- Q
E-mails sent from Kuroco are going to spam. What should I do?
- Q
I added a parameter to the image URL, but the image is still not cleared from the cache. What should I do?
- Q
How do I create a HAR file?
- Q
How do I fix e-mail delivery failure?
- Q
How do I handle errors in Smarty?
- Q
How do I insert line breaks with `if` or `foreach` statements in Smarty?
- Q
How do I reduce spam inquiries?
- Q
The member registration confirmation e-mails are not being sent out. How do I set it up?
- Q
How do I verify requests that cannot be verified with Swagger UI?
- Q
How do I verify responses in the CDN cache?
- Q
How do I verify the hash responses used by KurocoFront?
- Q
How do I check for JS errors in my PC browser?
- Q
It takes too long to build and deploy my GitHub Actions. How can I speed it up?
- Q
I changed CORS but it is not reflected
- Q
I did not receive a thank-you (inquiry response) e-mail. What do I do?
- Q
I get an error message when I push to GitHub. How do I resolve this error?
- Q
I received an error message that reads "The update process was interrupted due to the possibility of overwriting more recent content. Please try again."
- Q
Can I verify if a batch process is running?
- Q
The multi-language content in the downloaded CSV file is garbled
- Q
404 Not Found error when reloading the page or accessing the URL directly
- Q
The custom domain I set up is not displaying my site. What checks should I perform?
- Q
API returns 403 Forbidden even though no restrictions are applied
- Q
The ordering of the form fields is not reflected in the API. What should I do?
- Q
I cannot connect to the Kuroco API from my iPhone or Safari browser. What should I do?
- Q
What causes accounts to be locked?
- Q
Can the Node.js 12 actions are deprecated warning be resolved during the build?
- Q
The content IDs seem to skip over some numbers or do not start from 1. What is the counting logic behind them?
- Q
My file updates are not reflected in KurocoFront, what should I do?
- Q
I cannot print an image. What should I do?
- Q
My images are not displaying in certain browsers. What should I do?
- Q
What should I do if the API is not working?
- Q
What should I do in case of errors?
- Q
Where can I find a list of API error messages?
- Q
Why do I sometimes see non-existent data in past articles after modifying the content structure?
- Q
Why Are Triggers Called Twice After Content Update?
Contracts
- Q
Please Inform About the Usage Fees for APIs Called with Custom Processing
- Q
Will I still be Charged for Sending Emails Even if I Have a Contract with SendGrid?
- Q
How to calculate the free usage limit for Kuroco fees
- Q
How to Pay Kuroco Usage Fees
- Q
How do I terminate my contract?
- Q
How much does Kuroco cost?
- Q
I want to update the information of the contractor/administrator. Please guide me through the process.
- Q
When is the invoice issuance date?
Others
- Q
Can I request additions or modifications to the specifications or functions?
- Q
Can I specify or change topic IDs?
- Q
Is there a reference document for using the front_nuxt_auth template?
- Q
Are there any documents regarding the API specifications?
- Q
How do I check my browser version?
- Q
How do I free up storage space for GitHub artifacts?
- Q
How do I prevent duplicate API requests?
- Q
How do I prevent login ID and password auto-fill on the add/edit member screen?
- Q
What is the expiration date of the URL with t=... attached to the files in the ltd folder?
- Q
I have a technical inquiry. Can I let a third-party company communicate directly with your Support Team?
- Q
How can I improve the display speed from China?
- Q
Is it possible to use the Diverta's GitHub repository
- Q
What is the Kuroco's support status for my OS version?
- Q
Is there a difference between sending parameters to an endpoint by making a request via a query from the frontend and setting them through Kuroco management screen?
- Q
What is the difference in usage between Slack and contact form inquiries?
- Q
What is WHOIS?
- Q
What should I take note of when building a multi-language site?