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What should I do in case of errors?

When an error occurs, verify the following error logs:

If the error cannot be resolved via the error log, please contact our Support Team based on the recommendations below.

Front-end errors​

Before submitting an inquiry​

Reproduce the event in your browser and generate a HAR file.

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FAQ: How do I create a HAR file?

Information to include in your inquiry​

  • Website URL
  • Generated HAR file
  • Details of the event and steps to reproduce it
  • Operating environment (i.e., your OS and browser)
  • Timeline of the event

API errors​

View API log​

Click [Operation] -> [Log management] -> [API log] in the admin panel to access your API log.

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Information to include in your inquiry​

  • Website URL
  • API log details
  • Operating environment (i.e., your OS and browser)
  • Timeline of the event

Admin panel errors​

View admin panel logs​

Click [Operation] -> [Log management] -> [Admin panel logs] to access your admin panel logs.

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Information to include in your inquiry​

  • Website URL
  • Admin panel log details
  • Details of the event
  • Operating environment (i.e., your OS and browser)
  • Timeline of the event

Mail delivery errors​

View mail log​

Click [Operation] -> [Log management] -> [Mail log] to access your mail log.

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Before submitting an inquiry​

Please try to resolve the error using the following FAQ:

Information to include in your inquiry​

  • Website URL
  • Mail log details
  • Sender's e-mail address (From)
  • Recipient's e-mail address (To)
  • Topic ID
  • Sent date and time (for notifications)
  • Received date and time (for inquiry messages)
  • Details of the event
  • Operating environment (i.e., your OS and browser)
  • Timeline of the event

Batch process errors​

View batch log​

Click [Operation] -> [Log management] -> [Batch log] to access your batch log.

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Information to include in your inquiry​

  • Website URL
  • Batch log details
  • Details of the event
  • Operating environment (i.e., your OS and browser)
  • Timeline of the event

GitHub Actions errors during content update​

Before submitting an inquiry​

Please try to resolve the error using the following FAQ:

Also, make sure that "Workflow" is set to [Link] when making updates in the content editor.

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Information to include in your inquiry​

  • Website URL
  • Details of the event
  • Operating environment (i.e., your OS and browser)
  • Timeline of the event

Support

If you have any other questions, please contact us or check out Our Slack Community.

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